At GameKeyo, we want to ensure that your experience with us is seamless. As a provider of digital products such as game keys and CD keys, we understand the importance of a smooth process when it comes to refunds and returns. Below is our Refund and Returns Policy, which applies to all game keys and digital products available on our site.

1. Overview of Our Refund Policy

We offer a Refund and Returns Policy for digital goods purchased from GameKeyo. Since we deal with game keys and CD keys, which are non-returnable after activation, we have a specific process for addressing refunds in case of issues like invalid keys or errors during activation.

2. Eligibility for Refunds

Refunds may be provided under the following circumstances:

  • Invalid or Faulty CD Keys: If the game key or CD key provided does not work or is invalid, we will issue a replacement or a full refund.
  • Technical Issues with Activation: If a CD key or game key cannot be activated due to a technical issue on our side, we will either provide a replacement or issue a refund.

Please contact GameKeyo within 7 days of purchase if you experience any issues with your game keys. Be sure to provide proof of the issue, such as error messages or screenshots.

3. Non-Refundable Products

Due to the nature of digital products, once a game key or CD key is activated, we cannot offer refunds. This policy applies to all types of game keys, including Steam keys, Xbox game pass keys, PS5 game keys, uPlay keys, and Origin keys.

4. How to Request a Refund or Replacement

If you experience issues with your game key purchase, please follow these steps:

  1. Contact Support: Reach out to our customer support team at contact@gamekeyo.com within 7 days of your purchase.
  2. Provide Proof: Submit any error messages, screenshots, or other evidence to verify the issue.
  3. Verification: Once we verify the issue, we will either send you a replacement CD key or issue a refund to your original payment method.

5. Refund Process

Once your refund is approved, it will be processed back to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.

6. Exceptions to the Refund Policy

We do not accept refunds if:

  • The game key has been activated.
  • The issue arises from the user’s account or platform settings (e.g., Steam, Xbox, PS5).
  • The request is made after 7 days from purchase.

7. Customer Support

If you need assistance with a refund or return request, our customer support team is ready to help. Contact us at:

Our team will guide you through the process and resolve any issues promptly.

8. How We Protect Your Data

When you request a refund or return, we take your privacy seriously. All personal information shared during the process is protected according to our Privacy Policy.

9. Why Choose GameKeyo?

At GameKeyo, we are dedicated to providing game keys and CD keys at competitive prices, with instant delivery and reliable customer support. Whether you’re purchasing Steam keys, uPlay keys, or Xbox game pass keys, we aim to offer you a smooth and secure shopping experience.

10. Changes to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to check this policy periodically for any updates.

Conclusion

At GameKeyo, we want you to be satisfied with your purchase of game keys and CD keys. If any issues arise with your order, our customer support team is here to assist. Please follow the outlined process to request a refund or replacement if necessary.